AI Direct Booking & Concierge

Chat that books — inside your discount ceiling

Guests negotiate with Soft Ops AI Concierge under GM-set guardrails. Holds lock inventory; SMS OTP confirms the stay.

Negotiation sandbox

Discount ceiling vs AI reply

Can you do better than €160/night for three nights?

Our BAR is protected at €160. I can add breakfast or late checkout — rate stays firm (RATE_PROTECTED).

Mode · RATE_PROTECTED

Max discount ceiling

−0%

Property Brain

Hotel rules and FAQ knowledge, plus a learning inbox that turns unanswered questions into Soft Ops topics.

Temporary inventory locks, cart UI and instant confirm — micro-booking that lands as a real Soft Ops reservation.

Negative sentiment or VIP asks route instantly to desk or phone — AI stays autonomous until strategy says otherwise.

Honesty boundary: the web widget is live. WhatsApp and OTA guest messaging are standby — configured, not a live inbound pipeline yet.