Frictionless Guest Experience

From pre-arrival to open door — one Soft Ops stay

Guests finish ID on their phone, carry a wallet pass, request extras, and unlock the room Soft Ops already assigned.

See guest journey pricing

Door locked

Interactive wallet pass mock — Soft Ops stay credentials

Frictionless Pre-Arrival

SMS/email link, digital ID and passport capture in about 30 seconds — desk sees Soft Ops stay status.

Native Digital Pass

Apple Wallet / Google Wallet passes issued from the Soft Ops stay window.

In-Pass Concierge

Extras, late checkout and chat start from the guest hub — without a separate app install.

Door Access

Credentials follow Soft Ops room assignment across the property access stack with timed windows and instant revoke.

Honesty boundary: Door Access follows the Soft Ops room assignment on supported access stacks — marketing stays brand-agnostic; controller/PoE relay security is property-side.